Refund policy
Refund Policy At Audio Outsider
At Audio Outsider, we offer various digital products, including music plugins, presets, and other non-tangible digital audio products. In general, we do not provide refunds once the product is accessed or made available to the user, as we cannot guarantee that the product will not be used after it has been returned. Please note that this policy applies to all of our digital products, including VST/AU plugins and presets.
Please note that we reserve the right to refuse any refund requests.
Exceptional Circumstances
In rare cases involving compelling evidence of unintentional software glitches, bugs, or defects that render the product substantially unusable as intended, we may consider refund requests on a case-by-case basis. Such requests must include detailed documentation of the issue, including error messages, screenshots, and system specifications. We reserve the sole discretion to determine whether such circumstances warrant a refund.
Compatibility and System Requirements
Compatibility problems are not eligible for refunds. It is your responsibility to ensure that your software and hardware are compatible with our products. We cannot be held responsible for any issues that arise due to incompatible software, operating systems, or DAW versions. We guarantee that all our products are tested and will work as intended if your system meets the product's requirements as listed on each product page.
Product Selection
We provide examples of the products you are purchasing, including audio previews and detailed descriptions, and it is your responsibility to ensure that you have ordered the correct product. Unfortunately, we cannot exchange products if you have purchased the wrong one.
Free Demos and Previews
Additionally, we understand that it can be challenging to determine if a music plugin or sample pack is right for you before you purchase it. To help you make an informed decision, we offer free demos and previews of all our products. This way, you can get a better sense of the sound quality and functionality before committing to the full purchase. We want our customers to feel confident in their purchase and believe that these preview features will help you choose the products that best fit your musical needs.
Technical Support
However, we strive to provide you with the best possible experience, and if you encounter any technical issues with our products or have not received your purchase, please do not hesitate to contact us at matty@audiooutsider.com. We will do our best to resolve the issue and ensure your satisfaction with your purchase.
Digital Product Nature
All sales of digital music products are final. Upon purchase, you receive a license to use the software or audio content according to the included license agreement. Due to the digital nature of our products and copyright protection, we cannot offer returns or exchanges.
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